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Refunds & Returns

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Online purchase refund policy. Your satisfaction is important to us. If you are not clear on how to use products, please first call our Customer Experience Team at 0704 117 1635 They would be more than happy to provide you with a customized routine and product recommendations based on your skin type and concerns. Everyone's skin is different and skincare is not a one-size or product suits all. There is a lot of trial and error when finding what works best for you. To get a refund on all online orders with exception to all cleansing bars, glycolic pads, our Vitamin c serums and Urban Skin beauty box within 6 hours after order is placed may take up to 10 business days depending on your financial institution's refund policy. Any transaction later than the above mentioned time frame will not get a refund.
NO EXCHANGE, NO RETURN IS ALLOWED
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